Refund policy
30-Day Return Window
We stand behind the cleaning power, stain-removal performance, and quality of our household cleaning and laundry products. You have 30 calendar days from the date of delivery to request a return or refund for your purchase.
Safety Standards & Return Eligibility
Due to safety, health, and chemical hygiene regulations for household cleaning items:
• Household cleaners, laundry detergents, pods, and sprays MUST be completely UNOPENED, UNUSED, and SEALED in their original factory bottles, boxes, or pouches with all safety seals intact. Any product that has been opened, unsealed, cap-broken, or used CANNOT be returned or refunded.
• Non-chemical cleaning accessories (such as scrub brushes, sponges, or micro-fiber cloths) must be unused and in original packaging.
• Proof of purchase (order confirmation email or order number) is required for all return requests.
• Manufacturing defects or items damaged during transit upon unboxing (e.g., bottles leaked or crushed during shipping) are eligible for a 100% full refund or immediate free replacement.
Non-Returnable Items
• Cleaning chemicals, detergents, or sprays that have been unsealed, opened, or partially used.
• Items damaged due to improper customer storage (such as exposing liquid cleaners to extreme temperatures or direct sunlight).
• Clearance or final sale items clearly marked as “Final Sale” at checkout.
Free Returns & No Restocking Fees
We offer free returns on all eligible unopened/un-damaged products. We provide a prepaid return shipping label at no cost to you, and zero restocking fees will be deducted from your approved refund amount.
How to Initiate a Return
1. Email info@dirtylods.shop with your original order number, reason for return, and photos showing the unopened factory safety seals and box condition.
2. Our customer service team will issue a Return Merchandise Authorization (RMA) and a prepaid printable return shipping label within 1-2 business days.
3. Pack the item securely in its original protective packaging and shipping box to prevent leaks or damage in transit.
4. Affix the prepaid label to the package and drop it off at the designated carrier location.
Return Address
Please ship all authorized returns directly to our operational center:
dirtylods
2 Admirals Way
San Antonio, TX 78257
United States
Refund Processing
Once your returned item is received and inspected at our San Antonio facility to confirm unopened condition and intact factory seals, your refund will be processed within 1-2 business days. Refunds will be credited to your original payment method (Credit/Debit Card or PayPal). Please allow an additional 7-10 business days for your banking institution to post the credit to your account.
Exchanges
We do not currently offer direct exchanges. If you wish to try a different product scent or cleaning formula, please return your unopened original item for a full refund and place a new order on our website.
Damaged or Leaking Products Upon Delivery
If your order arrives damaged or leaking during transit, please contact info@dirtylods.shop within 7 days of receipt with photos demonstrating the damage. We will issue a full refund or ship a replacement unit immediately at no extra cost.
Contact Us
For questions regarding returns, email info@dirtylods.shop or call +1 (210)-914-4368.